Thank you for choosing Synchrony. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our clinic or use our services.
1. Information We Collect
1.1 Personal Information:
We may collect the following types of personal information while you book an appointment with us online:
- Your Full Name
- Contact Information (email address, phone number, address)
- Date of Birth
- Medical History and Records
- Health Insurance Details
- Payment Information or Receipt
1.2 Usage Information
We also collect non-personal information about your interaction with our services, including:
- Browser type
- IP address
- Device information
- Pages visited
2. How We Use Your Information
We use your personal information for the following purposes:
- Provide and personalize our services
- Process payments
- Communicate with you about appointments, services, and promotions
- Maintain and improve our services
- Comply with legal obligations
3. Sharing Your Information
- Service Providers: We share personal information with companies that provide Services on our behalf, such as website hosting, data storage, software services, email services, marketing, fulfilling customer orders, providing payment services, data analytics, data mining, providing customer services, and conducting surveys. These companies may be located within or outside India, but in any case, are obligated to protect your data. We may also share information with employees, data processors, consultants, business partners and technology partners on a need-to-know basis. Such entities would be contractually obligated to maintain confidentiality about your data.
- Business Affiliates: We may disclose or transfer some of your information to entities in the Synchrony Group, affiliates, associates, subsidiaries, holding companies of the Company, associates and subsidiary of holding company of the Company including foreign entities, and in particular group companies and affiliates who are involved in the provision of products and services, to the extent permitted by applicable law. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, asset sale, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any personal information to the relevant third party with the same rights of access and use.
- Law Enforcement Agencies: We may share information with law enforcement agencies under lawful requests for information, and otherwise as required under any law applicable at the given time, both in India and outside India.
- Other Third Parties: We may also disclose personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
Anonymised, aggregated data that cannot re-identify you, may be shared with advertisers, research firms and other partners.
4. Data Security
We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
5. Your Rights
You have the right to:
- Access and update your personal information
- Opt-out of marketing communications
- Request the deletion of your personal information
You have the right to access your personal information and request correction and deletion. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through [Insert link of relevant email address for customer care]. We will make our best efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or subsequently becomes untrue, inaccurate, out of date or incomplete), or we have reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, we may, at our sole discretion, discontinue the provision of the Services to you. There may be circumstances where we will not correct, delete or update your Personal Information, including (a) where the Personal Information is opinion data that is kept solely for evaluative purposes; and (b) the Personal Information is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.
You are free not to share any medical or other information that you consider confidential and withdraw consent for us to use data that you have already provided. In the event that you refuse to share any information or withdraw consent to process information that you have previously given to us, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.
6. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our website and improve our services.
6.1 What are Cookies?
Cookies are data stored on your device when you browse our website. They are used to improve user experience by remembering your preferences and optimizing the performance of our services.
6.2 Types of Cookies We Use
- Cookies: These cookies are necessary for the proper functioning of our website. They enable basic features such as page navigation and access to secure areas.
- Performance Cookies: We use these cookies to analyze how visitors use our website, assess its performance, and identify areas for improvement. The information collected is anonymous and helps us understand user preferences.
- Functional Cookies: These cookies allow our website to remember the choices you make and provide enhanced, more personalized features.
6.3 Third-Party Cookies
We may also use cookies provided by third-party services, such as Google Analytics, to gather information about your usage patterns. This information is used to analyze website activity and enhance our services.
6.4 Cookie Consent
By using our website, you consent to the use of cookies by this Privacy Policy. You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may impact the functionality of our website.
6.5 How to Control Cookies
You can control and/or delete cookies as you wish. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may affect your ability to access certain features of our website.
6.6 Updates to Cookie Policy
We may update our cookie policy to reflect changes in technology or legislation. Any such changes will be posted on this page, and we encourage you to review this policy periodically.
7. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices. Please review this policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at
+91 8700634529 or email us at info@synchronyhealth.in